At Faraa, our passion for quality is at the heart of everything we do. We pride ourselves on offering jewellery that is not only beautiful but also durable and designed for everyday wear. Every piece is crafted with meticulous attention to detail, ensuring it stands the test of time in both style and durability.

We understand the importance of trust in your choice of jewellery, which is why we back our commitment with Faraa's Lifetime Warranty. This means if your jewellery ever experiences fading or tarnish, we will replace it free of charge. Our confidence in the longevity and quality of our products allows us to make this promise to you, ensuring your jewellery remains a cherished part of your collection for a lifetime. With Faraa, wear your jewellery with pride, knowing it's designed to last and backed by our unwavering commitment to quality.

At FARAA, we are committed to delivering your exquisite jewellery with speed and precision. Whether you're in the United Kingdom the Arabian Peninsula, or anywhere else in the world, our shipping process is designed to ensure your orders reach you promptly.

For All UK Orders and Orders to the Arabian Peninsula:
Your jewellery is our priority, and we aim to get it to you swiftly. Orders to the United Kingdom and the Arabian Peninsula will typically be delivered within 2-7 Business Days. We understand the anticipation that comes with receiving a beautiful piece of jewellery, and we strive to make the delivery process as smooth as possible.

For Orders to All Other Countries:
We believe that elegance knows no borders. For our valued customers in all other countries, we endeavour to make your experience equally enjoyable. You can expect your orders to arrive within 2-10 Business Days. Our global shipping network ensures that your jewellery arrives in pristine condition, ready to adorn your life with elegance and grace.

To track your order, you will receive an email with a tracking link as soon as your order is shipped. This email will contain all the necessary information to monitor the progress of your delivery. Simply click on the tracking link within the email, and it will take you to the carrier's website or a dedicated tracking page where you can see real-time updates on the status and location of your package.

If you haven't received the tracking email yet, please check your spam folder, as it may have been filtered there. Additionally, make sure the email address you provided when placing your order is accurate and up to date to ensure you receive the tracking information.

If you encounter any issues with tracking your order or have further questions, don't hesitate to reach out to our customer support team. They will be happy to assist you in keeping you informed about the whereabouts of your order.

To personalise items from our Personalised Collection, you will find a text box on the product page where you can enter your name in Arabic. If you're unsure how to translate your name, tools like Google Translate can be quite helpful. However, if you encounter any difficulties or prefer not to use these tools, you can simply leave your name in English. Rest assured, we will handle the translation on your behalf.

After you've provided your name, our team will translate it into Arabic (if needed) and send you an email to confirm the translation before we commence the handmade creation of your order. This step ensures that everything is exactly as you want it.

For items that incorporate birthstones, such as certain pieces of jewellery, please specify the month in the designated text box. We will then select and embed the correct birthstone based on the month you've provided. This way, your personalised item will be both meaningful and tailored specifically to you.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

If your size is currently unavailable or not showing in stock, don't worry! Our inventory is spread across multiple warehouses, and it's possible that not all sizes are displayed on our website at a given time. We recommend reaching out to our customer support team for assistance.

Please contact us to inquire about the availability of your size. Our dedicated team will check the inventory across all our warehouses to see if we have your size in stock. They will do their best to assist you in finding the product you're looking for. Your satisfaction is essential to us, and we're committed to helping you get the right size and product you desire.

Currently, FARAA operates primarily online, offering a comprehensive shopping experience through our website. This allows us to reach a global audience and ensure our exquisite collections are accessible to all. However, we occasionally participate in pop-up events and exhibitions. To stay informed about these events and any future plans for physical store locations, please subscribe to our newsletter.

Yes, at FARAA, we are delighted to offer custom jewellery design services to bring your unique vision to life. Our in-house design team, based in Qatar, works closely with each client to create bespoke pieces that reflect their personal style and preferences. Whether you're looking to customise one of our existing designs or create something entirely new, our team is here to ensure your jewellery is as unique as you are. Please contact our customer support for more information on starting the custom design process.

To ensure the longevity of your FARAA jewellery, we recommend following our care instructions, which include storing your jewellery in a protective case, avoiding exposure to harsh chemicals, and removing your jewellery during activities that could lead to damage. Regular cleaning with appropriate methods is also advised to maintain its lustre and beauty. For specific care instructions tailored to your piece, contact our customer support team.

We have a detailed and transparent return policy in place to ensure your satisfaction with your purchases. For the most up-to-date and comprehensive information on our return policy, including details on eligibility, return procedures, and any specific conditions, please visit our website at the following link:

Return Policy

This webpage contains all the necessary information you'll need to understand our return process and how to initiate a return if needed. If you have any further questions or require assistance with a return, please don't hesitate to contact our customer support team. They'll be happy to guide you through the process and address any concerns you may have. Your satisfaction is our priority, and we're here to make sure your shopping experience is as smooth and convenient as possible.

If you need to make changes to your order after it has been placed, please contact our customer support team as soon as possible. We strive to process orders quickly, so the sooner you reach out, the more likely we can accommodate your request. Changes might include adjusting the size, style, or personalisation details. Please note that once an order has moved into the processing stage, we may be limited in the changes we can make.

You can easily reach Faraa support through various convenient methods:

1. Email Forum: You can contact us by sending an email through our forum. Simply fill out the contact form, and one of our dedicated agents will promptly get back to you via email to assist with your inquiry.

2. WhatsApp: You can also get in touch with us through WhatsApp for quick and direct communication. Click on the following link to message us directly: WhatsApp Support

We are committed to providing you with excellent customer support and addressing any questions or concerns you may have. Feel free to choose the contact method that is most convenient for you, and we'll be here to assist you.